Cookie Policy

At the clinical practice of Dr Filis Ayan, we are 100% committed to protecting the privacy, clinical confidentiality, and security of our patients, customers, and website visitors. To provide a personalised, secure, and user-friendly experience, we store small text files known as cookies on your device. These cookies help us remember your preferences, track website performance, and continuously improve how our site operates.

🔒 Regulatory Compliance: Dr Filis Ayan operates under the official Information Commissioner’s Office (ICO) registration of Noya Clinic. In strict compliance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), our system enforces explicit user consent before loading non-essential cookies onto your device.

1. What Cookies Do We Use and Why?

We deploy specific categories of cookies to manage our digital services and clinical booking portals. We use the following types of cookies:

• Essential Cookies: These are strictly necessary for core site functionality. They enable secure logins, protect data transmissions, and ensure our clinical booking features operate reliably. Without these, the website cannot perform properly and booking services cannot be fulfilled.
• Functional Cookies: These cookies store your chosen preferences, such as location settings or language configurations, allowing us to tailor your individual experience during your visit.
• Analytics Cookies: These help us understand how visitors interact with our website by gathering data anonymously. We use this information to analyse traffic patterns, resolve usability issues, and improve our overall content.
• Marketing Communications: We do not use targeting cookies for third-party advertising, but we may utilise internal tracking cookies to measure and improve the relevance of our own marketing communications and clinical practice updates.

2. Lawful Bases for Processing Cookie Data

In compliance with the UK GDPR, we process data gathered via cookies under the following legal frameworks:

• Contractual Necessity & Legitimate Interests (Essential Cookies): Utilised to securely process payment deposits, verify your booking selections, and protect the Site from fraudulent access or cyber threats.
• Explicit Consent (Analytics & Marketing Cookies): These are only deployed if you affirmatively select “Accept All” or opt-in via our website’s Cookie Consent Banner upon arrival. You have the absolute right to refuse these cookies without any penalty to your access.

3. Social Media & External Services

Our website may include social sharing buttons (such as Facebook or Instagram) and embedded external content (such as interactive clinic maps or videos). These third-party services may place their own tracking cookies on your device to collect data regarding your interactions. We do not control these third-party cookies; please review the respective privacy and cookie policies of these external platforms for more details.

4. Email Communications Tracking

If you receive digital correspondence, pre-treatment updates, or newsletters from us, we may use web beacons or tracking pixels to see whether you open, click, or forward our emails. This helps us monitor the effectiveness of our clinical updates and communications. If you wish to opt out of this tracking, you can unsubscribe from our mailing list at any time using the direct link provided in our emails.

5. How to Control and Manage Cookies

You have the absolute right to choose whether to accept or reject non-essential cookies. You can manage, block, or delete cookies at any time via your internet browser settings or through our website’s active Cookie Consent Banner.

Please Note: If you choose to disable essential cookies via your browser settings, it may significantly impact your user experience, and certain vital website features—such as our secure online booking engine—will not function as intended.

To specifically opt out of being tracked by analytics cookies across all websites, you can visit the Google Analytics Privacy Policy page or install the official Google Analytics Opt-out Browser Add-on.

6. Dynamic Cookie Declaration & Active Consent Management

Below is the live list of cookies automatically scanned and categorised on our website. You can view the exact cookies currently in use, their specific purpose, provider, and expiration period, as well as update or withdraw your consent at any time.

7. International Data Transfers

Some of our cookie-related third-party service providers (such as Google Analytics or payment merchants) operate globally. Where data collected via cookies is transferred outside the United Kingdom, we ensure it is protected by equivalent security thresholds by utilising UK Standard Contractual Clauses (SCCs) or relying on statutory adequacy regulations.

8. Policy Updates & Contact Information

We may update this Cookie Policy periodically to reflect changes in digital technology, operational workflows, or UK data protection laws. Any changes will take immediate effect upon publication on the website. Please check back regularly to stay fully informed.

For more details or to request specific information about the individual cookies we use, please contact us directly via email at: [email protected].